WHAT IS OPEN ENTERPRISE?

"The customer is always right" – once a quaint truism, now a tenet of digital strategy. In the next few years, companies will see 80% or more of their traffic coming from channels other than their brand websites. Organizations must interact through the preferred digital touch points of their customers, suppliers and vendors. Via web, mobile, apps, social media and APIs, Saggezza helps organizations build their Open Enterprise ecosystem of business partners and customers and connect them to critical data and processes. The result? A more personalized, secure, and efficient customer experience.

WHAT WE OFFER

Saggezza's Open Enterprise solution helps companies target their investments and determine the best approach for realizing business benefits from ideation to implementation. This includes everything from Strategy and Roadmap, Open Innovation, Development and Management to Deployment.

Comprehensive Open Enterprise Offerings

Contact us to learn more about our vertical-specific and mainstream offerings.

Our Approach

  • Ideation Methodology – Proven ideation platform to support customers with tools to collect organize and implement Open Enterprise initiatives
  • Open Channel (API/Apps/Data) – Applied best practice and frameworks to address client specific needs
  • Open Enterprise Architectures – Reference architectures and best practice templates to enable design through deployment
  • Solution Blueprints – Services as Products approach to map processes to different channels
  • Security, Risk & Compliance Framework – Integrated and rationalized security, risk and compliance framework to address open enterprise needs
  • Agile Project Methodology – Structured methodology to support fast evolving enterprise needs with focus on results
  • Deployment Roadmap – Detailed idea to Enterprise Application store deployment methods, checklists and processes
  • Integrated Global Development – Close interaction between global teams lead to high quality and lowered cost

Benefits:

  • Productivity improvements through Digital Channel optimization efforts
  • Provision of real time link to drive interest to action in mobile and social channels supported by dynamic marketing analytics
  • Increased customer conversion due to increased visibility to customers across channels
  • Improvements in digital channel customer experience and performance by order of magnitude through cohesive Open Enterprise Digital Channels

Saggezza's Open Enterprise solution will maximize efficiency and improve the customer experience by presenting a single, integrated brand view.